Useful links

You might find the following links useful:

  • The Pensions Regulator regulates occupational pension schemes and assists in protecting members' benefits.
  • Pension Tracing Service provides a tracing service for individuals who have lost touch with their pension scheme.
  • The Pensions Advisory Service (TPAS) provides free help and advice to members and beneficiaries who are unable to resolve a dispute with their pension scheme administrators or trustees.
  • Pensions Ombudsman is available to help when TPAS has not been able to find a solution.
  • HM Revenue and Customs (HMRC) is responsible for collecting the bulk of tax revenue.
  • Prudential has several useful retirement planning tools and documents, including a retirement calculator and an Additional Voluntary Contribution (AVC) Key Features document. You can access information about your Prudential AVC plan by visiting the 'Your Plan' section of the website and follow the instructions which can be found in the Library section under Accessing your Prudential AVC account.
  • Fidelity has a number of decision making tools to help you plan for retirement, which can be found on the 'Retirement Planning' section of the website. You can access information about your Fidelity AVC plan by visiting the 'PlanViewer' section of the website and entering your username and PIN. For help with your username and PIN, please contact Fidelity's Pensions Service Centre via email at

The Pensions Department
AW House
6-8 Stuart Street

01582 282956 or
01582 282957